Privacy Policy

Last Updated: 22 October 2026


1. Introduction

This Privacy Policy explains how Jill Shelton, operating as Jill Shelton Writes, collects, uses and handles personal information through jillsheltonwrites.com. It covers website visits, newsletter subscriptions, enquiries and any direct purchases offered through the website.


Books are currently available through external retailers. If direct purchasing becomes available on this website, the purchase provisions below will apply, and this policy will be updated to identify the relevant service providers.


2. Personal Information We Collect

  • Newsletter subscriptions
    When you subscribe to our newsletter or request subscriber content, we collect the name and email address you provide, along with any preferences you choose to share. We use this information to deliver requested content and send the book news, updates and offers you subscribe to.
  • Enquiries
    When you contact us by email or through a website form, we collect your contact details and the information you include in your message. We use this information to respond and manage your enquiry. Please avoid including sensitive personal information unless it is necessary for your request.
  • Website usage
    Our website and its service providers may collect technical information needed to operate and protect the Site, such as your IP address, browser type and device information. Where analytics tools are enabled, they may also collect information about how visitors use the Site, such as pages viewed and links clicked. The information collected depends on the tools in use and any applicable privacy settings or choices.
  • Future direct purchases
    Books are currently available through external retailers, which handle purchases under their own privacy policies. If direct purchasing becomes available on this website, we may collect your name, email address, billing address, delivery address and order details to process and fulfil your purchase. A telephone number may also be requested where needed for delivery or order enquiries. Payments will be handled by our payment provider. Before direct sales begin, we will update this policy to identify that provider and explain how payment information is handled.


3. How We Use Your Personal Information

  • Deliver requested downloads and subscriber content.
  • Send newsletters, book news and offers to subscribers.
  • Respond to enquiries.
  • Operate, maintain and improve the website.
  • Process and fulfil direct orders when available.
  • Meet applicable recordkeeping obligations and prevent misuse or fraud.
  • Email engagement
    We use MailerLite to measure newsletter engagement, including whether emails are opened and which links are clicked. This helps us understand what readers find useful and improve the content and relevance of future emails. You can unsubscribe at any time using the unsubscribe link in our emails.


4. Service Providers and External Retailers

We use the following services to operate our website, communicate with readers, understand website activity and promote our books. These providers may process personal information as needed to deliver their services.

  • Articulation — website hosting and operation
    We use Articulation to host and operate our website, including its pages and forms. Information submitted through the website, along with technical information associated with visits, may be processed through this platform.
  • MailerLite — newsletters and email communications
    We use MailerLite to manage newsletter subscriptions, deliver subscriber content and send book news, updates and offers. MailerLite processes subscriber information, including names, email addresses and subscription preferences. We also use its email engagement tools to measure opens and link clicks so we can improve our communications. You can unsubscribe using the link included in our emails.
  • Google Analytics — website analytics
    We use Google Analytics to understand how visitors find and use our website. It may process information such as pages visited, interactions, device and browser details, and approximate location. We use these insights to improve the website and understand which content is useful to readers.
  • Meta — Facebook advertising and audience measurement
    We use Meta’s advertising services, including Meta Pixel, Conversions API and customer-list audiences, to promote our books on Facebook, measure advertising effectiveness and reach interested readers.
  • Meta Pixel and Conversions API may send Meta information about website visits and actions, such as pages viewed, links clicked and newsletter signups, together with technical identifiers used to match activity to Meta accounts.
  • We may also upload subscriber details, such as email addresses, to Meta to create Custom Audiences. These audiences help us show relevant advertisements, exclude existing subscribers from certain campaigns and find people with similar characteristics through Lookalike Audiences. Customer identifiers are hashed for matching, but hashing does not make them anonymous.
  • We use these tools subject to applicable consent requirements and privacy choices. Meta processes information under its own privacy policy. You can manage advertising preferences through your Facebook account settings and contact us via our contact page to request that your details be excluded from future customer-list audience uploads.
  • Amazon — external book purchases
    Our website links to Amazon, where readers can purchase our books. Purchases made on Amazon are handled by Amazon under its own privacy policy. We do not process those payments or receive your payment-card details through this website.
  • Future direct sales
    If we introduce direct purchases through this website, we will update this policy to identify the payment and fulfilment providers involved and explain what information they process.
  • Other disclosures
    We may also disclose personal information where required or authorised by applicable law, or where reasonably necessary to protect our legal rights.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how visitors use it and measure the effectiveness of our communications and advertising. Cookies are small files stored on your device. Similar technologies include tracking pixels and server-to-server tools that record or communicate certain interactions.

  • Website functionality
    Our website provider, Articulation, may use cookies or similar technologies to support website functions, maintain security and remember settings. Some features may not work correctly if these cookies are blocked.
  • Website analytics
    We use Google Analytics to understand how visitors find and use our website, including which pages they visit and how they interact with content. These tools may use cookies and device identifiers to measure activity and help us improve the website.
  • Advertising and campaign measurement
    We use Meta Pixel and Conversions API to measure actions associated with our Facebook advertising, such as website visits and newsletter signups. These tools may help Meta match website activity to Meta accounts, measure campaign results and support relevant advertising.
  • Meta Pixel uses browser-based tracking technologies. Conversions API sends information directly from a connected service to Meta, so blocking browser cookies alone may not prevent all information being shared through this tool.
  • Email tracking
    Our emails sent through MailerLite may contain tracking pixels and tracked links. These help us measure whether emails are opened and which links are clicked, so we can understand reader interests and improve future communications. Email open measurements are estimates and may be affected by your email application’s privacy settings.
  • Managing your choices
    You can manage cookies through your browser settings, including blocking or deleting cookies. Blocking some cookies may affect website functionality.

You can also:

  • Manage advertising preferences through your Facebook account settings.
  • Adjust your email application’s settings to restrict automatic loading of external images, which may reduce email open tracking. Clicking tracked links may still be recorded.
  • Unsubscribe from marketing emails using the unsubscribe link included in each email.
  • Contact us via our contact page with questions about tracking or to request exclusion from future customer-list advertising audience uploads.

Where consent is required by applicable law, we will seek it before using the relevant non-essential tracking technologies.


6. Overseas Storage and Processing

Some of the service providers we use store or process personal information outside Australia. This may occur when providing website hosting, email communications, analytics and advertising services.

Based on our providers’ published information:

  • Articulation hosts and processes customer information in the United States. Its subcontractors may process limited information in additional locations.
  • MailerLite uses hosting facilities in Germany and the Netherlands. Other processing may occur in locations described in its privacy policy and service agreements.
  • Google Analytics may process information in the United States and other countries where Google operates its infrastructure and services.
  • Meta, which provides our Facebook advertising and measurement tools, may process information in the United States and other countries where Meta and its service providers operate.

The locations involved depend on the service, the information being processed and the provider’s arrangements, which may change over time. Privacy laws in these countries may differ from those in Australia.

Further information is available in the providers’ privacy policies and data-processing information:

Purchases made through Amazon are handled by Amazon under its own privacy policy, including its arrangements for international storage and processing.


If you have questions about overseas handling of your personal information, please contact us via our contact page.


7. Your Rights & Choices

You can contact us to request access to or correction of personal information we hold about you, or to request its deletion. We will consider requests in accordance with applicable law. Some information may need to be retained for legal obligations or other permitted purposes.

  • You can unsubscribe from marketing emails using the unsubscribe link in those emails.


8. Data Retention

We retain personal information for as long as reasonably needed for the purposes described in this policy, including managing subscriptions, responding to enquiries, providing requested services and meeting applicable legal obligations.

  • When personal information is no longer needed, we take appropriate steps to delete it or remove identifying details.
  • If you unsubscribe from our marketing emails, we may retain a limited record of your email address and unsubscribe status to help ensure we respect your request. Unsubscribing stops marketing emails but does not automatically delete all information we hold about you.
  • You can request deletion of your personal information by contacting us via our contact page. We will consider your request in accordance with applicable law, including any obligations to retain certain records.


9. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.


10. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will publish updates on this page and revise the “Last updated” date. Before introducing direct sales or materially changing how we handle personal information, we will review this policy.


11. Contact Us

To ask a privacy question, make a request or raise a complaint, contact us via our contact page. Please describe your concern so we can investigate and respond.

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